Questions & Answers
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CONTACT INFORMATION
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Shopping Information
Delivery charges for orders from the Online Shop?
At SenpaiPrints, we strive to offer competitive shipping rates. Delivery charges depend on your location and the size of your order. Here’s a general breakdown:
- Domestic Orders (within the US): Shipping rates start from $X and may vary based on the total weight of your order.
- International Orders: Shipping rates start from $X and vary depending on the destination and size of the package.
During the checkout process, the exact shipping cost will be calculated based on your address and the items in your cart. Please note that international orders may be subject to customs duties or import taxes, which are not included in the shipping charge.
If you have any questions or need more details on specific shipping costs, feel free to contact our support team!
How long will delivery take?
At SenpaiPrints, delivery times may vary depending on your location and the specific product ordered, as each item is made to order. Below is a general guide for delivery times:
- Domestic Orders (within the US): Typically, delivery takes 5-7 business days after your order has been processed and shipped.
- International Orders: Delivery times vary by region but usually take between 10-20 business days.
Please keep in mind that production time for Print On Demand products is usually 2-5 business days, and this is in addition to the shipping time.
We’ll send you a tracking number as soon as your order has shipped, so you can keep an eye on its progress. If you have any questions about your order or need an update, don’t hesitate to contact our support team!
What exactly happens after ordering?
Once you place an order at SenpaiPrints, here's what happens next:
Order Confirmation: You'll receive an order confirmation email with all the details of your purchase, including the items, shipping address, and payment receipt.
Production: Since we use a Print On Demand model, each item is made specifically for you. This means we begin production on your order, which typically takes 2-5 business days. During this time, we carefully print, inspect, and package your item to ensure top quality.
Shipping: Once your order is ready, we ship it out to the address you provided. You’ll receive a shipping confirmation email with a tracking number so you can follow your package’s journey.
Delivery: Depending on your location, the shipping process will take 5-7 business days for domestic orders (US) and 10-20 business days for international orders.
Enjoy Your Products: Once your order arrives, it’s time to enjoy your custom anime gear! We hope you love your purchase, and if you have any issues or questions, our support team is always here to help.
Where can I view my sales receipt?
After placing an order at SenpaiPrints, your sales receipt will be sent directly to the email address you provided during checkout. The email will include details of your purchase, such as the items ordered, the total cost, and your order number.
If you need another copy of your receipt or have trouble locating the email, please contact our support team at [email address], and we’ll be happy to resend it.
How do I add a gift receipt to an order?
At SenpaiPrints, we currently offer the option to include a gift receipt with your order. A gift receipt hides the prices of the items while still allowing the recipient to exchange the product if necessary. To add a gift receipt:
- During Checkout: When you’re on the checkout page, look for the option to select “Add a Gift Receipt” before completing your order.
- Contact Us: If you forgot to select this option at checkout, simply contact our support team at [email address] with your order number, and we’ll assist in adding a gift receipt if the order hasn’t been processed yet.
Gift receipts are a great way to surprise someone while still giving them the flexibility to make any necessary exchanges.
How long do I have to return an order?
How long do I have to return an order?
At SenpaiPrints, you have 30 days from the date of receiving your order to initiate a return. The item must be in its original condition, unworn, and unwashed, with the original packaging included. Please note that customized items and sale items are non-returnable unless they are defective or damaged.
To start the return process, simply contact our support team at [email address], and we’ll guide you through the next steps.
Payment Information
How is the recipient reimbursed?
At SenpaiPrints, once we’ve received and inspected your returned item, we will process your reimbursement. The refund will be issued to the original payment method used at checkout. Depending on your bank or payment provider, it may take 5-10 business days for the refund to appear in your account.
If the item was a gift, the reimbursement will be issued to the original purchaser. If you would prefer to receive store credit for a gift return, please let our support team know, and we’ll arrange that for you.
Can I be reimbursed through the original payment method?
Yes, at SenpaiPrints, we will reimburse you through the original payment method used at checkout. Once your returned item has been received and inspected, we’ll process the refund. It may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Can the country receiving the shipment be different than the country of purchase?
Yes, at SenpaiPrints, we can ship to a different country than the one where the purchase was made. During checkout, simply enter the recipient’s shipping address, even if it’s in a different country. Please note that shipping rates and delivery times will vary depending on the destination.
If you're shipping internationally, keep in mind that the recipient may be responsible for any customs duties or import taxes.
If you need assistance with international shipping, feel free to contact our support team!
How can I return an item?
At SenpaiPrints, we want you to be completely satisfied with your purchase. If you need to return an item, you can do so within 30 days of receiving your order. Follow these simple steps to initiate a return:
- Contact us: Email our support team at [email address] with your order number and reason for the return.
- Prepare your item: Ensure that the product is in its original condition, unworn, unwashed, and includes the original packaging.
- Ship the item: After your return is approved, we’ll provide instructions for shipping the item back to us. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
Once we receive and inspect the returned item, we’ll process your refund or exchange. Customized items and sale items are not eligible for return unless they are defective.
If you have any questions, feel free to contact our support team!
Will I receive the same product that I see in the picture?
Yes, at SenpaiPrints, we strive to ensure that the product you receive matches what you see in the picture. Each item is made to order and carefully produced based on the displayed design. Please note that slight color variations may occur due to different monitor settings or printing processes, but we do our best to maintain consistency and quality.
If you have any concerns about your product, feel free to contact our support team, and we’ll be happy to assist you.
Will you restock items indicated as “out of stock?”
At SenpaiPrints, most of our products are created on a Print On Demand basis, meaning we typically don’t run out of stock for our designs. However, if a specific item or material is temporarily unavailable and marked as “out of stock,” we’ll work to restock it as soon as possible.
If you’re interested in a particular item that’s currently unavailable, please contact our support team, and we’ll notify you once it’s back in stock or suggest similar alternatives.
Orders and Returns
Delivery charges for orders from the Online Shop?
At SenpaiPrints, delivery charges depend on your location and the size of your order. Here’s a general guide:
- Domestic Orders (within the US): Shipping rates start at $X and vary based on the total weight and destination.
- International Orders: Shipping rates start at $X and are calculated during checkout based on the destination and size of your package.
The exact shipping cost will be displayed during the checkout process. Please note that international orders may be subject to customs duties or import taxes, which are not included in the shipping cost.
If you have any questions about shipping rates to your location, feel free to reach out to our support team.
How long will delivery take?
At SenpaiPrints, delivery times vary depending on your location and the specific product ordered. Here’s a general timeline:
- Domestic Orders (within the US): Typically, delivery takes 5-7 business days after your order has been processed and shipped.
- International Orders: Delivery times can vary by region, but usually take 10-20 business days.
Please note that production time for Print On Demand items is usually 2-5 business days before shipping. You will receive a tracking number once your order is shipped, allowing you to track its progress.
If you have any questions about delivery times or the status of your order, feel free to contact our support team!
What exactly happens after ordering?
Once you place an order at SenpaiPrints, here’s what happens next:
Order Confirmation: You’ll receive an email confirmation with the details of your order, including items purchased, shipping information, and a receipt.
Production: Since we use a Print On Demand model, we begin producing your items immediately. This process usually takes 2-5 business days, as each item is made specifically for you with care.
Shipping: After your order is ready, we’ll ship it out to the address provided. You’ll receive a shipping confirmation email with a tracking number to monitor the status of your delivery.
Delivery: Depending on your location, delivery will take 5-7 business days for domestic orders (within the US) and 10-20 business days for international orders.
Enjoy Your Product: Once your package arrives, we hope you enjoy your unique anime gear! If you have any issues or concerns, feel free to reach out to our support team, and we’ll be happy to assist you.
How long does the delivery take and how much does it cost?
At SenpaiPrints, delivery times and costs vary based on your location and the items in your order. Here’s a breakdown:
Domestic Orders (within the US):
- Delivery Time: Typically takes 5-7 business days after production.
- Shipping Cost: Starts at $X and may vary based on the total weight of your order.
International Orders:
- Delivery Time: Usually takes 10-20 business days depending on your region.
- Shipping Cost: Starts at $X, with rates calculated during checkout based on the destination and package size.
Please note that production of Print On Demand items typically takes 2-5 business days before they are shipped. Additionally, international orders may be subject to customs duties or taxes, which are not included in the shipping cost.
If you have any further questions about delivery times or shipping costs, feel free to contact our support team.
How do I subscribe to the newsletter?
Subscribing to the SenpaiPrints newsletter is easy! Just follow these steps:
- Visit Our Website: Go to the homepage of SenpaiPrints.com.
- Scroll to the Bottom: You’ll find a section labeled "Subscribe to Our Newsletter."
- Enter Your Email: Simply input your email address into the subscription box.
- Click Subscribe: Hit the subscribe button, and you're all set! You’ll receive a confirmation email shortly to ensure your subscription is active.
By subscribing, you’ll stay updated on our latest anime-inspired designs, exclusive offers, and upcoming promotions. If you have any issues subscribing, feel free to contact our support team for assistance!